ABOUT DELEGATING  

1. Make the persons you are delegating tasks to, feel unafraid to make decisions and Build their Self-Confidence in Decision Making by telling them “I will always back up your decision, even if you are Wrong.”  

2. The errors made by the person delegated to, are almost ALWAYS the fault of the unclear instructions of the delegator.  

Therefore, tell them “3 times” … first, tell them what you are going to tell them, then tell them, then tell them what you told them and ask if they understand … and ask questions about things that are hard to understand to test to see if they really understand your instructions.  

The person being delegated to, must never feel like the criticism of their error is a criticism of their personhood.  

When they make a mistake, say “OK, I didn’t give you good enough instructions, so here’s what I want you to do, instead … ”  

3. Minimize the potential damage of the delagatee’s initial errors in following your instructions to perform the delegated tasks, by inspecting often until communications between delegator and delegatee are good.  

Do not Expect, if you Do Not Inspect.  

1998  

Robert Jorrie